Certain products are non-returnable once opened or used. Items such as scissors, electricals, or personal-use tools cannot be returned if seals have been removed or the item shows any signs of use, in line with our returns policy. If all seals remain intact and the product and packaging are in their original condition, a return may be accepted.

Please note that custom or made-to-order items (such as salon furniture or bespoke equipment) are non-returnable. If you are unsure whether an item is suitable before purchasing, we can help arrange a showroom visit or provide additional product details to assist your decision.